Anne Truitt Zelenka

“Google’s mission is to organize the world’s information and sell ads against that information”

“Every time I visit Starbucks, I find the network deplorably slow, and it requires mucking around with e-mail settings.” More justification for coworking facilities, which are workplaces first and cafes second insteaad of vice versa.

Discussing Esther Dyson’s call for lightweight workflow support, boundary-spanning services that cross the chasm between tasks (like editing a doc) and unstructured interaction around the tasks (emailing versions of the doc).

Tennessee Valley Authority has been training business units to do process modeling themselves instead of having a central process modeling team do it. Shows the need for more user-friendly process modeling tools.

itensil injects workflow into wiki-style collaboration.