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	<title>Comments on: Hierarchies Plus: What Enterprise 2.0 Can Do for the Typical Big Business</title>
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	<link>http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business</link>
	<description>a blog about the connected age</description>
	<pubDate>Fri, 29 Aug 2008 01:01:54 +0000</pubDate>
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		<title>By: Anne Truitt Zelenka &#187; Weak Ties for Social Problem Solving in Enterprise 2.0</title>
		<link>http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1643</link>
		<dc:creator>Anne Truitt Zelenka &#187; Weak Ties for Social Problem Solving in Enterprise 2.0</dc:creator>
		<pubDate>Tue, 02 Oct 2007 13:52:27 +0000</pubDate>
		<guid isPermaLink="false">http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1643</guid>
		<description>[...] may be the next great problem for social networking platforms to solve: how to enable social problem solving. When an employee is faced with a complex, ambiguous, and uncertain problem and she doesn&#8217;t [...]</description>
		<content:encoded><![CDATA[<p>[&#8230;] may be the next great problem for social networking platforms to solve: how to enable social problem solving. When an employee is faced with a complex, ambiguous, and uncertain problem and she doesn&#8217;t [&#8230;]</p>
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		<title>By: Anne Truitt Zelenka &#187; Multi-Faceted You</title>
		<link>http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1429</link>
		<dc:creator>Anne Truitt Zelenka &#187; Multi-Faceted You</dc:creator>
		<pubDate>Wed, 15 Aug 2007 23:06:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1429</guid>
		<description>[...] solving under uncertainty and ambiguity requires ad hoc social networks. I wrote about this already; the basic idea is that when we are doing problem-solving (and perhaps more important, problem [...]</description>
		<content:encoded><![CDATA[<p>[&#8230;] solving under uncertainty and ambiguity requires ad hoc social networks. I wrote about this already; the basic idea is that when we are doing problem-solving (and perhaps more important, problem [&#8230;]</p>
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		<title>By: Anne Truitt Zelenka &#187; Look at What Oracle is Doing with Enterprise 2.0</title>
		<link>http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1369</link>
		<dc:creator>Anne Truitt Zelenka &#187; Look at What Oracle is Doing with Enterprise 2.0</dc:creator>
		<pubDate>Thu, 09 Aug 2007 23:07:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1369</guid>
		<description>[...] social software into the enterprise. I see them starting to answer the question of how you do ad hoc problem-solving across informal social networks when there&#8217;s a formal hierarchy involved. This, to me, is a key issue in the Web 2.0 version [...]</description>
		<content:encoded><![CDATA[<p>[&#8230;] social software into the enterprise. I see them starting to answer the question of how you do ad hoc problem-solving across informal social networks when there&#8217;s a formal hierarchy involved. This, to me, is a key issue in the Web 2.0 version [&#8230;]</p>
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		<title>By: Scott Mark</title>
		<link>http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1277</link>
		<dc:creator>Scott Mark</dc:creator>
		<pubDate>Fri, 03 Aug 2007 20:51:26 +0000</pubDate>
		<guid isPermaLink="false">http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1277</guid>
		<description>&#62;&#62; the most effective employees were not those who only worked using the formal organizational hierarchy but were those who both respected the hierarchy and were able to tap into a rich set of informal relationships </description>
		<content:encoded><![CDATA[<p>&gt;&gt; the most effective employees were not those who only worked using the formal organizational hierarchy but were those who both respected the hierarchy and were able to tap into a rich set of informal relationships</p>
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		<title>By: Michael Clarke</title>
		<link>http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1253</link>
		<dc:creator>Michael Clarke</dc:creator>
		<pubDate>Thu, 02 Aug 2007 20:10:14 +0000</pubDate>
		<guid isPermaLink="false">http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1253</guid>
		<description>How did I miss this one?  A lot of big corporations are being faced with an immediate choice of supporting this kind of constructive subversion via the explosion of use of Facebook in two different ways.  Firstly, there's the sudden growth of Facebook within existing employees - the choice there is to tolerate it and count the benefits (more connected social networks, greater sense of commonality and so on) or to focus on the downside (timesink, waste of resourses, non-officially sanctioned communications) and choke it off.  

Interesting to note that the big consultancies and media organisations like the BBC have gone for the former (the PWCs of this world would of course claim that such a choice is part of their corporate culture anyway).

The second way informal social networks are being forced upon them via social media is simply down to graduate recruitment - the intake of this year will be a little tougher to socialise if their accustomed means are abruptly disconnected (look at number of Deloitte or PWC intern Facebook groups for example).

More formally, I can't help but chuck in the issue of gender and how this fits in and around all this...</description>
		<content:encoded><![CDATA[<p>How did I miss this one?  A lot of big corporations are being faced with an immediate choice of supporting this kind of constructive subversion via the explosion of use of Facebook in two different ways.  Firstly, there&#8217;s the sudden growth of Facebook within existing employees - the choice there is to tolerate it and count the benefits (more connected social networks, greater sense of commonality and so on) or to focus on the downside (timesink, waste of resourses, non-officially sanctioned communications) and choke it off.  </p>
<p>Interesting to note that the big consultancies and media organisations like the BBC have gone for the former (the PWCs of this world would of course claim that such a choice is part of their corporate culture anyway).</p>
<p>The second way informal social networks are being forced upon them via social media is simply down to graduate recruitment - the intake of this year will be a little tougher to socialise if their accustomed means are abruptly disconnected (look at number of Deloitte or PWC intern Facebook groups for example).</p>
<p>More formally, I can&#8217;t help but chuck in the issue of gender and how this fits in and around all this&#8230;</p>
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		<title>By: Michael Preiss</title>
		<link>http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1209</link>
		<dc:creator>Michael Preiss</dc:creator>
		<pubDate>Mon, 30 Jul 2007 03:26:08 +0000</pubDate>
		<guid isPermaLink="false">http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1209</guid>
		<description>When I worked at IBM Global Services (IGS) (prior to the purchase of PWC Consulting), we consultants were expected to network with others via internal IM, e-mail and communities of practice.  Global Services' motivation was primarily to keep us billable because we're an expensive lot if we don't pay for our keep.

The big problem with this networking approach is that if you are new to the organization, you're an unknown; people don't know you and you don't know them.  Few want to take a chance with an unknown on an account worth millions of dollars.  You have to market yourself across not only the consulting organization but also the sales organization.  It's a daunting task to say the least and it takes time, which is one thing most companies are loathe to provide.

How does technology address this?  The simple answer is it doesn't.  It can enable and facilitate communication and network interaction - if implemented and rolled out properly - but it doesn't make it happen.

A company must create and establish a culture - and everything that necessarily includes and implies - that supports nodes, meaning people AND their knowledge, assimilating into networks.  IGS tried to accomplish this in a couple of ways.  First, it implemented (very poorly) a mentor program.  Unfortunately, like so many companies, it was so much lip service because mentors in the consulting profession had the same pressure - actually more - to generate revenue PLUS there was no reward, and thus no incentive, for mentoring.  That was Big Company Mistake #1.  

Big Company Mistake #2: IGS used collaborative tools like Lotus Notes and mainframe databases for knowledge management and e-mails and IM for communication.  There's nothing to wrong with e-mail and IM but updating central knowledge repositories placed a huge burden on consultants (those on engagements) who were already working 50+ hour weeks.

Big Company Mistake #3:  Although Global Services was supposed to be collaborative, in truth is was extremely competitive and discouraged collaboration.  If a consultant asked for feedback on a presentation or approach from a manager, it was viewed as a sign of insecurity and/or incompetence.  Additionally, consultants would modify their team's presentations if it meant putting them in good graces with principals (without a principal's support, a consultant doesn't work), despite possibly diluting or changing the team's message to the client.

This may have been a bit rambling, but I do have a point - that if a company's culture does not truly support networking and collaboration, no amount or type of technology thrown at the issue will make a positive difference.</description>
		<content:encoded><![CDATA[<p>When I worked at IBM Global Services (IGS) (prior to the purchase of PWC Consulting), we consultants were expected to network with others via internal IM, e-mail and communities of practice.  Global Services&#8217; motivation was primarily to keep us billable because we&#8217;re an expensive lot if we don&#8217;t pay for our keep.</p>
<p>The big problem with this networking approach is that if you are new to the organization, you&#8217;re an unknown; people don&#8217;t know you and you don&#8217;t know them.  Few want to take a chance with an unknown on an account worth millions of dollars.  You have to market yourself across not only the consulting organization but also the sales organization.  It&#8217;s a daunting task to say the least and it takes time, which is one thing most companies are loathe to provide.</p>
<p>How does technology address this?  The simple answer is it doesn&#8217;t.  It can enable and facilitate communication and network interaction - if implemented and rolled out properly - but it doesn&#8217;t make it happen.</p>
<p>A company must create and establish a culture - and everything that necessarily includes and implies - that supports nodes, meaning people AND their knowledge, assimilating into networks.  IGS tried to accomplish this in a couple of ways.  First, it implemented (very poorly) a mentor program.  Unfortunately, like so many companies, it was so much lip service because mentors in the consulting profession had the same pressure - actually more - to generate revenue PLUS there was no reward, and thus no incentive, for mentoring.  That was Big Company Mistake #1.  </p>
<p>Big Company Mistake #2: IGS used collaborative tools like Lotus Notes and mainframe databases for knowledge management and e-mails and IM for communication.  There&#8217;s nothing to wrong with e-mail and IM but updating central knowledge repositories placed a huge burden on consultants (those on engagements) who were already working 50+ hour weeks.</p>
<p>Big Company Mistake #3:  Although Global Services was supposed to be collaborative, in truth is was extremely competitive and discouraged collaboration.  If a consultant asked for feedback on a presentation or approach from a manager, it was viewed as a sign of insecurity and/or incompetence.  Additionally, consultants would modify their team&#8217;s presentations if it meant putting them in good graces with principals (without a principal&#8217;s support, a consultant doesn&#8217;t work), despite possibly diluting or changing the team&#8217;s message to the client.</p>
<p>This may have been a bit rambling, but I do have a point - that if a company&#8217;s culture does not truly support networking and collaboration, no amount or type of technology thrown at the issue will make a positive difference.</p>
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		<title>By: Michael R. Bernstein</title>
		<link>http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1199</link>
		<dc:creator>Michael R. Bernstein</dc:creator>
		<pubDate>Thu, 26 Jul 2007 16:22:25 +0000</pubDate>
		<guid isPermaLink="false">http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1199</guid>
		<description>The hierarchical nature of corporations (and their average size) are both results of the inherent efficiency of transactions relative to other costs (see Coase's 'Nature of the Firm').

As productivity increases, larger and larger organizations are possible because the marginal inefficiency of an added employee is lower.

However, the corporation is still essentially feudal, and so we see the same kinds of forces at work that swept away monarchies and replaced them with nation-states (many of them essentially dictatorships).

The rise of franchises for example can be traced to radically lowered transportation and broadcast communication costs compared to bottom-up and lateral communication (for coordination). Now the pendulum is swinging the other way.

But it remains to be seen whether we'll eventually get any democratically elected CEOs.</description>
		<content:encoded><![CDATA[<p>The hierarchical nature of corporations (and their average size) are both results of the inherent efficiency of transactions relative to other costs (see Coase&#8217;s &#8216;Nature of the Firm&#8217;).</p>
<p>As productivity increases, larger and larger organizations are possible because the marginal inefficiency of an added employee is lower.</p>
<p>However, the corporation is still essentially feudal, and so we see the same kinds of forces at work that swept away monarchies and replaced them with nation-states (many of them essentially dictatorships).</p>
<p>The rise of franchises for example can be traced to radically lowered transportation and broadcast communication costs compared to bottom-up and lateral communication (for coordination). Now the pendulum is swinging the other way.</p>
<p>But it remains to be seen whether we&#8217;ll eventually get any democratically elected CEOs.</p>
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		<title>By: India Inc.,The Millennials Are Coming!! Are You Ready? &#8212; Collaborative Enterprise</title>
		<link>http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1198</link>
		<dc:creator>India Inc.,The Millennials Are Coming!! Are You Ready? &#8212; Collaborative Enterprise</dc:creator>
		<pubDate>Thu, 26 Jul 2007 06:53:13 +0000</pubDate>
		<guid isPermaLink="false">http://www.annezelenka.com/2007/07/hierarchies-plus-what-enterprise-20-can-do-for-the-typical-big-business#comment-1198</guid>
		<description>[...] that a future workforce that has access to tools that help them get things done [subverting or by complementing] hierarchy, would have a positive impact on corporate culture. Like it or not, change agents are on [...]</description>
		<content:encoded><![CDATA[<p>[&#8230;] that a future workforce that has access to tools that help them get things done [subverting or by complementing] hierarchy, would have a positive impact on corporate culture. Like it or not, change agents are on [&#8230;]</p>
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